Knowledge Base Logo

BenchSci Knowledge Center

  • Access BenchSci
  • Contact Us
  • Login
  • Home
  • Glossary
  • About Us
    • Our Story
      • What is BenchSci anyway?
      • How and when was BenchSci founded?
      • Who uses BenchSci?
      • What’s next for BenchSci?
    • Opportunities
      • Are you hiring?
      • Do you have internship or co-op opportunities?
  • Account Basics
    • Creating Your Account
      • Do I have access to BenchSci?
      • How to sign up for a BenchSci account
      • Why do I need to sign up?
      • Why is access free for academic users?
      • Why does my company have to pay for access?
      • How do I reset or change my password?
      • Can I keep my BenchSci account if I change institutions?
    • Accessing BenchSci
      • Which browsers are compatible with the application?
      • What devices are best used to access the application?
      • Do I need to install anything to access BenchSci's data?
      • Are there any integrations or APIs available?
    • Privacy and Security
      • How secure is BenchSci?
  • Having Technical Trouble?
    • Trouble Accessing the App?
      • Issues logging in or signing up?
      • Trouble loading page?
    • Trouble Finding Data?
      • Why am I getting no results?
      • Why can’t I find a specific vendor or product?
      • Why can't I find figures from a paper I wrote?
    • Need Help or Have Questions? Contact Us!
      • What's the best way to get in touch with us?
      • How to report inaccuracies, suggest features, or provide other feedback
      • Explore the knowledge center widget
      • Opening the widget in private/incognito browsers
  • Platform Updates
    • Q1 2022: What’s new on BenchSci (Antibody Selection)
    • Q1 2022: What’s new on BenchSci (Reagent Selection)
    •  Protein Reagent Update: Data and Feature Enhancements New
  • Platform Fundamentals
    • General Information about BenchSci Data
      • What journals will I see data from?
      • How comprehensive is BenchSci's database?
      • How often are data in our database updated?
      • Can I access figures from closed-access journals?
      • Can I view preprint data on BenchSci?
      • Are some vendors favoured?
      • What are third-party or independent data sources?
    • Saving and Sharing
      • Re-visiting recent and saved searches
      • Creating saved lists and exporting product specifications
      • How to share products and figures
      • How do I reference BenchSci for a paper or presentation?
    • Need Help or Have Questions?
      • What's the best way to get in touch with us?
      • How to report inaccuracies, suggest features, or provide other feedback
      • How to navigate the BenchSci Knowledge Center
      • Explore the knowledge center widget
  • Reagent Selection: The Basics
    • Quick Start Guide to BenchSci's Reagent Selection Application
  • Home

Having Technical Trouble?

If you are experiencing technical issues or having trouble finding something, please check out our articles below! If you don't find the answer you are looking for, please get in touch with us!

Trouble Accessing the App? (2)

  • Issues logging in or signing up?
  • Trouble loading page?

Trouble Finding Data? (3)

  • Why am I getting no results?
  • Why can’t I find a specific vendor or product?
  • Why can't I find figures from a paper I wrote?

Need Help or Have Questions? Contact Us! (4)

  • What's the best way to get in touch with us?
  • How to report inaccuracies, suggest features, or provide other feedback
  • Explore the knowledge center widget
  • Opening the widget in private/incognito browsers
Copyright © 2020 – 2021 Your Company, LLC. All rights reserved.