Similar to any web-based platform, a browser refresh or computer restart may fix the problem
Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website:
- Close and re-open your browser and try again
- Try opening an incognito/private browsing window or clearing cached files in your browser's settings
- Try using a different browser — our web-based app works best with Google Chrome, but this may help troubleshoot the issue
- Try restarting your computer
What if these suggestions don't work?
If a problem is persisting, or if you find something that looks incorrect, please let us know! We work hard to find any bugs ahead of time, but one may occasionally slip through the cracks so we appreciate your help in fixing them. Feedback from scientists is what drives improvements to our platform and enhances our database.