Trouble loading page?

Similar to any web-based platform, a browser refresh or computer restart may fix the problem

Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website:

  1. Close and re-open your browser and try again
  2. Try opening an incognito/private browsing window or clearing cached files in your browser's settings
  3. Try using a different browser — our web-based app works best with Google Chrome. Please note that Internet Explorer will no longer be supported starting August 17, 2021. More information about this and recommended web browsers can be found in this article.
  4. Try restarting your computer

What if these suggestions don't work?

If a problem is persisting, or if you find something that looks incorrect, please let us know! We work hard to find any bugs ahead of time, but one may occasionally slip through the cracks so we appreciate your help in fixing them. Feedback from scientists is what drives improvements to our platform and enhances our database. 

If you are still having trouble, please contact us!

  1. Leave us a message through our in-app chat. Look for the chat bubble on the bottom right side of your window
  2. Send an email to our Scientific Support team at
  3. Fill out our contact form