Opening the widget in private/incognito browsers

If you are accessing ASCEND through a private/incognito window you may not be able to open the widget

To ensure you are seeing relevant content. the widget feature relies on cookies from your session. Because cookies are generally blocked in private/incognito windows, this may affect the functionality of the widget.

If the widget doesn't open, clicking Knowledge Center within the app will still take you to in a new tab in your browser. You may be asked to log in again. 

If you have any questions, please feel free to reach out to us through the chat (bottom right corner) or by emailing