This category has articles that are children of those in Having Trouble > Contact Us
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What's the best way to get in touch with us?
There are a few ways to get in touch with us! In-app Chatbot Email Click at the bottom-right corner Send an email to your dedicated Scientific Liaison (for pharma customers) or support@benchsci.com ...
Do I need to install anything to access the platform?
Nope - you just need internet access! Our database and functionalities are navigated through web-based applications, so all you need is a modern web browser and a stable internet connection. Our platform works on all major internet browsers...
What devices are best used to access the platform?
ASCEND is a web-based platform that is designed to work best on a modern web browser on a desktop computer or laptop . Please check out this article to read more about supported browsers. ...
Which browsers are compatible with the platform?
ASCEND's web-based applications work on most modern browsers We support ECMAScript 6 (ES6 2015) Supported browsers: Google Chrome (recommended) Microsoft Edge Mozilla Firefox Safari If you ever experience strange behaviour, try ...
Trouble loading page?
Similar to any web-based platform, a browser refresh or computer restart may fix the problem
Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website:
T...
How to report inaccuracies, suggest features, or provide other feedback
Help us improve by sharing your ideas or letting us know if something looks incorrect. Feedback from scientists is what drives improvements to our platform and enhances our database. Check out this blog post to see features that we have ad...
Explore the Knowledge Center widget
The knowledge center widget integrates guide content from the knowledge center website ( knowledge.benchsci.com/home ) with the application ( app.benchsci.com )
This widget is an alternative way for you to access existing articles in th...