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Similar to any web-based platform, a browser refresh or computer restart may fix the problem
Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website:
T...
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Last Updated: 04/03/2026
in Account Basics If you would like to change your password or can't log in because you've forgotten your password, enter your email address and select Forgot password on the login page. You will be prompted to Request Reset . You'll receive an emai...
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We absolutely DO NOT bias search results toward our partners The data speaks for itself and good reagents and model systems rise to the top because they tend to be used more often. BenchSci is proud to be vendor-agnostic. You can trust that we...
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Last Updated: 26/04/2023
in Selector Saving & Sharing Yes, you can! Share searches that you have curated on Selector with colleagues, collaborators, and more. After applying filters to your search to narrow down your product and figure results , you may want to share your search with colleagu...
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Last Updated: 17/03/2023
in Selector Saving & Sharing Export custom lists of product search results and product specifications in a .CSV file Saving and exporting lists makes sharing your search results with colleagues, assembling reagent panels, or keeping electronic lab notebook records easi...
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We work hard to promptly capture the flow of new publications and products in our database Updating our database is a big job and we do it monthly so you can stay up-to-date with the latest and greatest. Our partnerships with a range of vendo...
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Last Updated: 04/03/2026
in Account Basics
Create an account on the app.benchsci.com signup page OR log in through your enterprise single sign-on (SSO) link 1. Go to signup/login page: app.benchsci.com Note: Select industry customers have enabled single sign-on (SSO) to access t...
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Last Updated: 12/12/2023
in Selector Saving & Sharing Opt-in to receive email notifications when new relevant data becomes available Designing experiments can be an iterative and inefficient process to include insights from the latest research. For search queries that you perform frequently in Sel...
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There are a few ways to get in touch with us! In-app Chatbot Email Click at the bottom-right corner Send an email to your dedicated Scientific Liaison (for pharma customers) or support@benchsci.com ...
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Whether it's ASCEND's quarterly updates or new feature releases, stay informed through the following channels to make the most of its capabilities for your research needs. 1. Visit the Knowledge Center The ASCEND Knowledge Center is ri...