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The knowledge center widget integrates guide content from the knowledge center website ( knowledge.benchsci.com/home ) with the application ( app.benchsci.com )
This widget is an alternative way for you to access existing articles in th...
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Similar to any web-based platform, a browser refresh or computer restart may fix the problem
Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website:
T...
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Last Updated: 04/03/2026
in Account Basics
Scientists can log into the ASCEND by BenchSci platform using email/password or through single-sign-on (SSO) 1. If you work for a company with an enterprise license — click your logo here to log in now: 2. If your logo is not listed,...
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Last Updated: 04/03/2026
in Account Basics If you already have an account, please log in On the home page to access the ASCEND platform, you will be asked to log in with your email address and password If you are having trouble with your email, please ensure that the spelling of your emai...
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Last Updated: 04/03/2026
in Account Basics
Access to the platform depends on the email address you use to sign in. Typically, we rely on the domain of your institutional email address to determine eligibility. Not all of the content in BenchSci's database is in the public domain, ...
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Last Updated: 04/03/2026
in Account Basics
Possibly! Please check out the scenarios below, and get in touch with us if you have any questions. If you change academic institutions , you are welcome to sign up for a brand new account with your new email address. If you move from an ...
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Last Updated: 04/03/2026
in Account Basics If you would like to change your password or can't log in because you've forgotten your password, enter your email address and select Forgot password on the login page. You will be prompted to Request Reset . You'll receive an emai...
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Last Updated: 04/03/2026
in Account Basics
Create an account on the app.benchsci.com signup page OR log in through your enterprise single sign-on (SSO) link 1. Go to signup/login page: app.benchsci.com Note: Select industry customers have enabled single sign-on (SSO) to access t...
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There are a few ways to get in touch with us! In-app Chatbot Email Click at the bottom-right corner Send an email to your dedicated Scientific Liaison (for pharma customers) or support@benchsci.com ...