Updated Articles

  1. What's the best way to get in touch with us?

    There are a few ways to get in touch with us! Leave us a message through our in-app chat. Look for the chat bubble on the bottom right side of your window Send an email to our Scientific Support team at support@benchsci.com Fill out ou...
  2. Why can't I find figures from a paper I wrote?

    We have analyzed over 12 million open- and closed-access publications — a lot goes into whether we show a paper on the platform For a figure from a publication to make it into your search results, we have to be highly confident in the da...
  3. Why can’t I find a specific vendor or product?

    We maintain a very large database, and we're still expanding! There are a few reasons we might be missing a product you're looking for We don't yet have that vendor's catalog in our database It's a new product from a ve...
  4. Why am I getting no results?

    No results on your first attempt? No problem! Here are a few tips to guide you through BenchSci's reagent selection applications: If you have access to multiple reagent and model system types, start your search by choosing your product t...
  5. Issues logging in or signing up?

    If you already have an account, please log in On the home page to access the BenchSci platform , you will be asked to log in with your email address and password If you are having trouble with your email, please ensure that the spelling of you...
  6. Trouble loading page?

    Similar to any web-based platform, a browser refresh or computer restart may fix the problem Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website: Close and re-open ...
  7. How secure is BenchSci?

    We know your data is sensitive, so security is a top priority BenchSci employs first-class network security and data encryption to restrict access to your system to only approved networks. Data is at minimal risk of loss due to our high-redunda...
  8. Are there any integrations or APIs available?

    Currently there are no APIs or plugins available that use BenchSci’s technology, but if you have an idea for something that would be really valuable to your research, we would love to  hear from you . For industry partners and vendor...
  9. Do I need to install anything to access BenchSci's data?

    Nope - you just need internet access! BenchSci's database is navigated through a web-based application, so all you need is a modern web browser and a stable internet connection. Our application works on all major internet browsers (e.g....
  10. What devices are best used to access the application?

    BenchSci is a web-based application that is designed to work best on a modern web browser on a desktop computer or laptop . Please check out this article to read more about supported browsers. ...