Updated Articles

  1. What devices are best used to access the platform?

    ASCEND is a web-based platform that is designed to work best on a modern web browser on a desktop computer or laptop . Please check out this article to read more about supported browsers. ...
  2. Which browsers are compatible with the platform?

    ASCEND's web-based applications work on most modern browsers We support ECMAScript 6 (ES6 2015) Browser Supported browser versions start at Google Chrome (recommended) Chrome 58 (2017) Microsoft Edge Edge 14 (2016) Mozil...
  3. Can I keep my account if I change institutions?

    Possibly! Please check out the scenarios below, and get in touch with us if you have any questions. If you change academic institutions , you are welcome to sign up for a brand new account with your new email address. However, if you have...
  4. How do I reset or change my password?

    If you would like to change your password or can't log in because you've forgotten your password, enter your email address and select Forgot password on the login page. You will be prompted to Request Reset . You'll rec...
  5. Why is access free for academic users?

    Free for academic users? What's the catch? Don’t worry — we’re not spying on you or selling your data. There’s no hidden clause or surprise fees coming later. We’ve developed great technology and we want as m...
  6. Re-visiting recent and saved searches

    When starting a new search, you can readily rerun one of your last 15 searches Planning your next experiments and finding appropriate reagents and model systems can be an iterative process. To help you, clicking into an empty search bar shows y...
  7. What's the best way to get in touch with us?

    There are a few ways to get in touch with us! Feel free to reach out to our Scientific Support team through one of these methods. Someone will be in touch within 1 business day! In-app Chat Email Request Form Click at the...
  8. Why am I getting no results?

    No results on your first attempt? No problem! Here are a few tips to guide you through BenchSci's Reagent Selection application: If you have access to multiple reagent and model system types, start your search by choosing your product ...
  9. How often are data in our database updated?

    We work hard to promptly capture the flow of new publications and products in our database Updating our database is a big job and we do it monthly so you can stay up-to-date with the latest and greatest. Our partnerships with a range of vendo...
  10. How to navigate the BenchSci Knowledge Center

    The Knowledge Center helps you get the most out of your experience with the BenchSci application . Here, you will find a collection of comprehensive how-to guides, answers to FAQs about our features, data, and tips on effectively performing se...