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  1. Are there any web integrations or APIs available?

    Currently, there are no APIs or plugins available that use our applications/technology However, if you have an idea for something that would be really valuable to your research, we would love to hear from you . For industry partners and v...
  2. Which browsers are compatible with the platform?

    ASCEND's web-based applications work on most modern browsers We support ECMAScript 6 (ES6 2015) Supported browsers: Google Chrome (recommended) Microsoft Edge Mozilla Firefox Safari If you ever experience strange behaviour, try ...
  3. Explore the knowledge center widget

    The knowledge center widget integrates guide content from the knowledge center website ( knowledge.benchsci.com/home ) with the application ( app.benchsci.com ) This widget is an alternative way for you to access existing articles in the knowl...
  4. How often are data in our database updated?

    We work hard to promptly capture the flow of new publications and products in our database Updating our database is a big job and we do it monthly so you can stay up-to-date with the latest and greatest. Our partnerships with a range of vendo...
  5. Are some vendors favoured?

    We absolutely DO NOT bias search results toward our partners The data speaks for itself and good reagents and model systems rise to the top because they tend to be used more often. BenchSci is proud to be vendor-agnostic. You can trust that we...
  6. Why does my company have to pay for access?

    Free access is only provided for individual academic, government, or other non-profit researchers For pharmaceutical, biotechnology, and other for-profit companies, access is subscription-based. Enterprise subscription offers the privacy, secur...
  7. Why can’t I find a specific vendor or product?

    We maintain a very large database, and we're still expanding! There are a few reasons we might be missing a product you're looking for We don't yet have that vendor's catalog in our database It's a new product from a vendor we already have...
  8. Why am I getting no results?

    No results on your first attempt? No problem! Here are a few tips to guide you through BenchSci's Reagent Selection application: If you have access to multiple reagent and model system types, start your search by choosing your product type...
  9. What's the best way to get in touch with us?

    There are a few ways to get in touch with us! Feel free to reach out to our Scientific Support team through one of these methods. Someone will be in touch within 1 business day! In-app Chat Email Request Form Click at the...
  10. How to report inaccuracies, suggest features, or provide other feedback

    Help us improve by sharing your ideas or letting us know if something looks incorrect. Feedback from scientists is what drives improvements to our platform and enhances our database.  Check out this blog post to  see features that we have ad...